Using the Services & Support
4. Using the Services & Support.
- a. Health Journey account. You’ll need a Health Journey account to access many of the Services. Your Health Journey account lets you sign in to products, websites and services provided by Health Journey and some Health Journey partners.
- i. Creating an Account. You can create a Health Journey account by signing up online. You agree not to use any false, inaccurate or misleading information when signing up for your Health Journey account. In some cases, a third party, like your Internet service provider, may have assigned a Health Journey account to you. If you received your Health Journey account from a third party, the third party may have additional rights over your account, like the ability to access or delete your Health Journey account. Please review any additional terms the third party provided you, as Health Journey has no responsibility regarding these additional terms. If you create a Health Journey account on behalf of an entity, such as your business or employer, you represent that you have the legal authority to bind that entity to these Terms. You cannot transfer your Health Journey account credentials to another user or entity. To protect your account, keep your account details and password confidential. You are responsible for all activity that occurs under your Health Journey account.
- ii. Account Use. You must use your Health Journey account to keep it active. This means you must sign in at least once in a two-year period to keep your Health Journey account, and associated Services, active, unless a longer period is provided in the Health Journey account activity policy at https://go.microsoft.com/fwlink/p/?linkid=2086738 or in an offer for a paid portion of the Services. If you don’t sign in during this time, we will assume your Health Journey account is inactive and will close it for you. Please see section 4.a.iv.2 for the consequences of a closed Health Journey account. You must sign into your Outlook.com inbox and your OneDrive (separately) at least once in a one-year period, otherwise we will close your Outlook.com inbox and your OneDrive for you. If we reasonably suspect that your Health Journey account is at risk of being used by a third party fraudulently (for example, as a result of an account compromise), Health Journey may suspend your account until you can reclaim ownership. Based on the nature of the compromise, we may be required to disable access to some or all of Your Content. If you are having trouble accessing your Health Journey account, please visit this website: https://go.microsoft.com/fwlink/?LinkId=238656.
- iii. Kids and Accounts. By creating a Health Journey account or using the Services, you accept and agree to be bound by these Terms and represent that you have either reached the age of "majority" where you live or your parent or legal guardian agrees to be bound by these Terms on your behalf. If you do not know whether you have reached the age of majority where you live, or do not understand this section, please ask your parent or legal guardian for help. If you are the parent or legal guardian of a minor, you and the minor accept and agree to be bound by these Terms and are responsible for all use of the Health Journey account or Services, including purchases, whether the minor’s account is now open or created later.
- iv. Closing Your Account.
- 1. You can cancel specific Services or close your Health Journey account at any time and for any reason. To close your Health Journey account, please visit https://account.live.com/closeaccount.aspx. When you ask us to close your Health Journey account, you can choose to put it in a suspended state for either 30 or 60 days just in case you change your mind. After that 30- or 60-day period, your Health Journey account will be closed. Please see section 4.a.iv.2 below for an explanation as to what happens when your Health Journey account is closed. Logging back in during the suspension period will reactivate your Health Journey account.
- 2. If your Health Journey account is closed (whether by you or us), a few things happen. First, your right to use the Health Journey account to access the Services stops immediately. Second, we’ll delete Data or Your Content associated with your Health Journey account or will otherwise disassociate it from you and your Health Journey account (unless we are required by law to keep it, return it, or transfer it to you or a third party identified by you). You should have a regular backup plan as Health Journey won’t be able to retrieve Your Content or Data once your account is closed. Third, you may lose access to products you’ve acquired.
- b. Moderation and Enforcement. Many of our Services that allow you to interact, create, generate, and share content with others leverage safety systems to protect our Services and other users.
- i. Policies. Our Code of Conduct identifies what’s prohibited when using our Services. Specific Services have additional policies and community standards applicable to their users, which are available here (https://aka.ms/trustandsafety).
- ii. Reporting a Concern. You can report concerning content or conduct that may violate our Code of Conduct here (https://aka.ms/reportconcerns).
- iii. Review. Where applicable, we may use automated systems and humans to review content to identify suspected spam, viruses, fraud, phishing, malware, jailbreaking, or other illegal or harmful content or conduct.
- iv. Enforcement. We reserve the right to deny content if it exceeds limits on storage or file size allowed by the Service. We may block, remove or decline to display content if it appears to violate our Code of Conduct or another Service policy or where required by law. If you violate these terms or Service-Specific Terms, we may take action against your account. This could include limiting access to certain features or Services, stopping providing Services, closing your Health Journey account immediately or blocking delivery of a communication (like email, file sharing or instant message) to or from the Services. Closure of your access to a Service or your account may result in forfeiture of content licenses, associated content, memberships, and Health Journey account balances associated with the account. When reviewing alleged violations of these Terms, Health Journey reserves the right to review content to resolve the issue. However, we cannot monitor the entire Services and make no attempt to do so. For more information about the moderation and enforcement processes, Service specific terms and appeals, see aka.ms/trustandsafety. Information about our policy relating to claims of intellectual property infringement may be found at NOTICES.
- c. Additional Equipment/Data Plans. To use many of the Services, you’ll need an internet connection and/or data/cellular plan. You might also need additional equipment, like a headset, camera or microphone. You are responsible for providing all connections, plans, and equipment needed to use the Services and for paying the fees charged by the provider(s) of your connections, plans, and equipment. Those fees are in addition to any fees you pay us for the Services and we will not reimburse you for such fees. Check with your provider(s) to determine if there are any such fees that may apply to you.
- d. Service Notifications. When there’s something we need to tell you about a Service you use, we’ll send you Service notifications. If you gave us your email address or phone number in connection with your Health Journey account, then we may send Service notifications to you via email or via SMS (text message), including to verify your identity before registering your mobile phone number and verifying your purchases. We may also send you Service notifications by other means (for example by in-product messages). Data or messaging rates may apply when receiving notifications via SMS.
- e. Support. Customer support for some Services is available at https://support.microsoft.com. Certain Services may offer separate or additional customer support, subject to the terms available at https://microsoft.com/support-service-agreement, unless otherwise specified. Support may not be available for preview or beta versions of features or Services.
- f. Ending your Services. If your Services are canceled (whether by you or us), first your right to access the Services stops immediately and your license to the software related to the Services ends. Second, we’ll delete Data or Your Content associated with your Service or will otherwise disassociate it from you and your Health Journey account (unless we are required by law to keep it, return it, or transfer it to you or a third party identified by you). As a result you may no longer be able to access any of the Services (or Your Content that you’ve stored on those Services). You should have a regular backup plan. Third, you may lose access to products you’ve acquired. If you have canceled your Health Journey account and have no other account able to access the Services your Services may be canceled immediately.
Updates to the Services or Software, and Changes to These Terms
7. Updates to the Services or Software, and Changes to These Terms.
- a. We may change these Terms at any time, and we’ll tell you when we do. Using the Services after the changes become effective means you agree to the new terms. If you don’t agree to the new terms, you must stop using the Services, close your Health Journey account and, if you are a parent or guardian, help your minor child close his or her Health Journey account.
- b. Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Health Journey isn’t obligated to make any updates available and we don’t guarantee that we will support the version of the system or device for which you purchased or licensed the software, apps, content or other products.
- c. Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material, Digital Goods (defined in section 14.j), or applications previously purchased. We may release the Services or their features in a preview or beta version, which may not work correctly or in the same way the final version may work.
- d. So that you can use material protected with digital rights management (DRM), like some music, games, movies, books and more, DRM software may automatically contact an online rights server and download and install DRM updates.